PolicyMe is committed to protecting the privacy and confidentiality of personal information in our possession and control. This policy describes the manner in which PolicyMe collects, uses, discloses and otherwise treats personal information through our website available at policyme.com, including all subpages and successor pages (collectively referred to as the “website”) as well as through other interactions with our clients and prospective clients.
PolicyMe needs to collect personal information from our clients and prospective clients in order to provide services to you and fulfill our legal obligations. PolicyMe is committed to protecting our clients’ privacy and the confidentiality of their personal information in our possession.
The personal information we collect is used for the following purposes:
In addition, we may aggregate your Information with our other users’ Information and use that information for benchmarking and analysis purposes. You may find an overview of our data collection methods below.
Needs assessment: Understanding a client’s needs and wants, financial position and family information enables us to ensure that all life insurance recommendations are suitable. This is both a regulatory requirement and good business. Information collected includes: ages, health status, financial information (debts, savings, investments, monthly expenses, etc.).
Life insurance application: The life insurance application questions we ask clients to complete elicit only the information we need for contractual requirements with the life insurance companies. Information collected includes email address, name, address, phone, birth date, identification number, driving record, medical history, lifestyle information, residency status and beneficiary information.
Third-party data: PolicyMe may also use third-party services to supplement or enrich our understanding of our customers. This includes cross-referencing information like a name, email address or IP address in third-party databases, and using the information there to improve our understanding of you and your business.
Marketing Communications: From time to time, we may obtain your consent to send you email, SMS text messages and other communications about PolicyMe products, services, or events that may be of interest to you. You can opt-out of receiving marketing and promotional email from us by following the unsubscribe instructions contained in each of our email communications.
Customer Service/Relationship Manager: If you contact a customer service agent or Relationship Manager with a comment, question or complaint by email, text message, telephone or video chat, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may retain this information to assist you in the future and to improve our customer service, product and service offerings.
Testimonials: If you provide us with a testimonial, with your consent we may post it on our Site or in other materials and media, along with your name (as needed) . If you want your testimonial removed, please contact us at email@example.com.
Tracer Tags & Web Beacons: The website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on the Website. These tracer tags are used to help us optimize and tailor the Website for you and future visitors to the Website.
Website Analytics: We may use third parties to help us gather and analyze information about the areas visited on the Website in order to better understand, evaluate and improve the user experience and the convenience of the Website.
PolicyMe maintains reasonable administrative, technical and physical safeguards in an effort to protect personal information in our custody and control against unauthorized access, use, modification and disclosure of.
Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.
Overview of safeguards in place
We authorize employees and service providers to have access to clients’ personal information only on a “need to know” basis in order to fulfill their job requirements.
We ensure that any third party acting on our behalf maintains reasonable and appropriate safeguards in respect of your Personal Information. Additional information about our third parties’ privacy practices is available upon request.
Safeguards for minors
We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we take steps to remove that information from our servers.
PolicyMe will retain your Personal Information while you have an active life insurance policy, and afterward if we need to do so to meet our legal obligations.
We will make reasonable efforts to ensure that your Personal Information is accurate and complete. You may request correction to your Personal Information to ensure its accuracy and completeness. A request must be in writing and provide sufficient detail to identify your Personal Information and the correction being sought.
When you opt to apply for a life insurance policy with one of our partner companies, we provide your account information to the respective life insurance company to fulfil the application. We also notify them of any updates or changes to your account information.
We and our Canadian third-party service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian or other law (which may include lawful access requests by Canadian or other foreign courts, law enforcement or governmental authorities). We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons.
To learn more about this behavioural advertising practice or to opt-out of this type of advertising, you can visit the Digital Advertising Alliance website at www.aboutads.info/choices/ or the Digital Advertising Alliance of Canada website at www.youradchoices.ca/choices.
Last updated: March 01, 2021
While we have always respected your privacy and safeguarded all Personal Information, we have strengthened our commitment to this goal. This is to continue to provide exceptional service to you and to comply with all laws regarding the collection, use and disclosure of Personal Information.