We have you covered at every step of the way

The loss of a loved one is hard. We're here to make your life a little easier during a difficult time.

How to make a claim

Step 1

Notify us

Email us to notify us of your loss. We’ll ask you for the insured’s full name, their date of birth and policy number, if you have it.
Step 2

Complete your forms

Beneficiaries will be asked to complete claim forms and provide any additional documents as needed.
Step 3

Receive payment

PolicyMe will process your claim. Once we determine it’s valid, we will make payment to the beneficiaries.
Step 1

Notify us

Send an email to servicing@policyme.com or fill out the form below to let us know of your loss. We’ll ask you for the policyholder’s full name,  date of birth, and policy number (if you have it).
Step 2

Complete your forms

Beneficiaries will be asked to complete claim forms and provide any additional documents as needed.
Step 3

Claim review & payment process

PolicyMe will transition your claim to Canadian Premier. Canadian Premier's team of experts will review your claim and follow-up about any additional information required. After the review is complete, payment will be made to the beneficiaries (subject to the terms and conditions of the policy).

We're here to help

Navigating the loss of a loved one is never easy. Canadian Premier and PolicyMe aim to alleviate the stress it can cause by helping you along the way so you can focus on what matters – being with your family during this difficult time.

Submit this form to start the claims process

Rest easy knowing your family is secure

We’ve partnered with some of the most respected and highly-rated insurance carriers in the world. Our policies are issued by Canadian Premier Life Insurance Company, and reinsured by Reinsurance Group of America.

By working with these partners, we aim to offer you the long-term peace of mind knowing that your life insurance claims will get paid.
Canadian Premier Life Insurance Company
A.M. Best Financial Strength Rating: A
• $X in assets
• Over 2 million customers
• Founded in 1956
A.M. Best Financial Strength Rating: A
• $76.7 billion in assets
• 22 million customers
• Founded in 1973
Together, our partners have:
  • Financial strength ratings of 'A' Excellent or above by A.M. Best
  • Over $77 billion in total assets
  • Over 24 million customers worldwide
  • Been operating for decades
Canadian Premier Life Insurance Company
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Reinsurance Group of America

You've got questions, we've got answers

How can PolicyMe help me with my claim?
How long will it take for a claim to be paid?
What documents do I need to file a claim?
Does my loved one's policy have any exclusions that I should know about?
Who will pay my claim?