Statement of Commitment and Accessibility Policy

The terms “the Company”, “we”, “our”, or “us” refer to PolicyMe Corp. (doing business as PolicyMe).
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Purpose

At PolicyMe, we are dedicated to creating an inclusive and accessible environment for all. Our Statement of Commitment and Accessibility Policy outlines our areas of focus to improve accessibility across our organization.
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1. Statement of Commitment

PolicyMe is committed to fostering an accessible and inclusive environment that respects the dignity, independence, and equal opportunity of all individuals, including those with disabilities. We strive to prevent and remove barriers to accessibility, ensure that everyone can access our services and employment opportunities on an equitable basis.
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2. Accessibility Policy

This Accessibility Plan outlines our strategy to ensure our operations are accessible and inclusive. As part of this plan, we will work to comply with our obligations under the Accessibility for Ontarians with Disabilities Act (”AODA”), The Accessibility for Manitobans Act (”AMA”), and similar applicable legislation in other Canadian jurisdictions (’accessibility legislation”).

Our policy ensures we are committed to:

• Providing products and services in a manner that respects the dignity and independence of individuals with disabilities.
• Complying with all requirements under provincial accessibility legislation.
• Review, and update when required, our policies and practices relating to accessibility to ensure ongoing compliance and improvement and being available in various accessible formats upon request.
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2.1. Training

We are committed to providing training to all employees and interns on accessibility standards and human rights legislation as it pertains to people with disabilities. Our training covers:

• Customer service best practices for serving people with disabilities.
• Accessible digital content creation and communication.
• The use of assistive devices, support persons, and service animals where applicable.
• The requirements under AODA, AMA, and other applicable legislation.

Training will be provided to all employees annually, and for new employees during onboarding. Training will be repeated annually, or when material changes to the Accessibility and related policies occur. We will maintain records detailing dates on which training is provided and the name of the individual to whom it is provided.
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2.2. Accessible Customer Service

Our customer service practices are designed to accommodate individuals with disabilities. Our customer service channels are telephone and email communications. Our plan includes:

• How to provide accessible customer service including interacting and communicating with people with various types of disabilities.
• Ensure front-line management are responsible for the supervision of customer service specialists and Advisors and their customer interactions adhere to accessibility requirements in our policies and procedures.
• Accepting feedback in multiple formats, including email and phone, to continuously improve our service.
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2.3. Information and Communications

We are committed to making information and communications accessible by:

• Providing accessible formats and communication supports upon request in a timely manner, at no additional cost.
• Ensuring that our digital services, including our website, mobile applications, and online platforms, comply with WCAG 2.0 Level AA standards to the extent required by accessibility legislation.
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2.4. Employment Standards

PolicyMe is committed to inclusive hiring practices and supporting employees with disabilities. Our Employment Standards include:

• Providing accessible formats for job postings, application processes, and interview accommodations upon request.
• Developing individualized accommodation plans for employees with disabilities.
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2.5. Feedback and Continuous Improvement

We are committed to continuously improving accessibility across all areas of our organization by:

• Soliciting feedback from employees, customers, and stakeholders in various accessible formats, such as phone, email, or in-person.
• Reviewing feedback to identify opportunities for improvement.
• Review and update a multi-year Accessibility Plan at least once every five years to reflect legislative updates and to set new goals.
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3. Contact Us

For questions, feedback, or accommodation requests, please contact our Accessibility Team:

• Email: info@policyme.com
• Mail: 60 Adelaide St East, Unit 1300, ON, M5C 3E4, Canada

This Accessibility Plan is posted on our website and is available in accessible formats upon request.

PolicyMe will consider accessibility in all aspects of its business and operations and will endeavour to identify and remove accessibility barriers going forward. This Plan will be reviewed on an annual basis and updated as required.

Thank you for supporting our commitment to accessibility and inclusion at PolicyMe.

Last Review Date: November 20^th 2024